Shipping policy

At Curious Acre, we want getting your order to feel just as easy as choosing it.

We carefully process each order and provide tracking wherever available so you can follow your parcel from our door to yours.

Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

During busy periods, product launches, promotional events or holidays, processing times may take a little longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

Australian Shipping

We currently ship throughout Australia.

Estimated delivery times after dispatch are generally:

Metro areas: approximately 7-14 business days

Regional and remote areas: approximately 12-21 business days

These timeframes are estimates only and may vary depending on your location, courier delays, weather, public holidays and other circumstances outside our control.

Shipping Rates

Shipping costs are calculated at checkout based on your order and delivery location.

Where available, we may offer:

• Standard shipping

• Express shipping

• Free shipping above a qualifying order value

Any applicable shipping rates or free-shipping thresholds will be clearly displayed at checkout before payment.

Free Shipping

Where Curious Acre offers free shipping, the qualifying order value and eligible delivery locations will be shown on our website or at checkout.

Free shipping promotions may exclude certain remote locations, oversized items or international destinations unless otherwise stated.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email containing tracking information where tracking is available.

Please allow up to 48 hours for tracking information to update after your shipping confirmation has been sent.

If your tracking has not updated for several business days, please contact us at info@curiousacre.com and we’ll be happy to help.

Multiple Parcels

Some orders may contain products that are stored or fulfilled from different locations.

As a result, your order may occasionally arrive in more than one parcel or on different days.

If this happens, you will not be charged additional shipping beyond the amount shown at checkout.

Where available, separate tracking information will be provided for each shipment.

Delivery Delays

We do our best to provide accurate delivery estimates, but delivery dates cannot be guaranteed.

Delays may occasionally occur due to:

• Courier network congestion

• Weather

• Public holidays

• Remote delivery locations

• Customs processing

• High-volume shopping periods

• Events outside our reasonable control

If your parcel appears significantly delayed, please contact us and we’ll help investigate the shipment.

Incorrect Shipping Addresses

Please check your delivery details carefully before completing your order.

If you notice an error in your shipping address, contact us at info@curiousacre.com as soon as possible.

We will do our best to update your details before dispatch, but we cannot guarantee changes once fulfilment has begun.

Curious Acre is not responsible for delivery failures caused by incorrect or incomplete address information supplied by the customer.

If a parcel is returned to us due to an incorrect address, additional shipping charges may apply before it can be resent.

Lost Parcels

If your tracking shows no movement for an extended period or you believe your parcel has been lost, please contact us.

We may need to lodge an investigation with the relevant delivery provider before arranging a replacement or other resolution.

Please do not worry—we will work with you to determine what has happened and find an appropriate solution.

Parcels Marked as Delivered

If your tracking shows that your parcel has been delivered but you cannot locate it, we recommend first checking:

• Around your property or safe-drop locations

• With household members

• With neighbours

• With your building manager or reception

• With the local delivery provider

If you still cannot locate your parcel, please contact us and we’ll assist where reasonably possible.

Authority to Leave

Depending on the delivery provider, parcels may be left in a safe location where permitted.

If you provide an authority-to-leave instruction, responsibility for the parcel may transfer once the courier records the item as delivered in accordance with those instructions.

International Shipping

Where international shipping is available, estimated delivery times and shipping costs will be shown at checkout.

International orders may be subject to customs duties, taxes, import fees or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the Curious Acre purchase price or shipping fee.

Customs processing may also affect delivery times.

We recommend checking your local import requirements before placing an international order.

Duties & Taxes

Australian orders include applicable taxes where required.

For international orders, additional duties, taxes or customs charges may be payable upon arrival depending on your destination.

Curious Acre does not control these charges and cannot predict their amount.

Pre-Orders

Products offered on pre-order will display an estimated dispatch timeframe on the relevant product page.

If your order contains both available products and pre-order products, your items may be shipped together once all products are available unless otherwise stated.

Estimated pre-order dates may occasionally change due to manufacturing or freight delays.

If there is a significant delay, we will provide an update where possible.

Changes or Cancellations

We process orders quickly, so please contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee that changes or cancellations can be made once fulfilment has begun or the order has been dispatched.

Damaged Orders

If your order arrives damaged, please contact us as soon as reasonably possible at info@curiousacre.com.

Please include:

• Your order number

• A brief description of the issue

• Clear photos of the damaged product and packaging where possible

We’ll review the issue and arrange an appropriate solution in accordance with our Returns & Refunds Policy and applicable consumer law.

Contact Us

If you have any questions about shipping or your order, please contact us:

Curious Acre
Email: info@curiousacre.com
Website: curiousacres.com

Where curious minds come to play.

Last updated: September 2026